Frequently Asked Questions (FAQ)

1. When will I receive my order?

We ship all orders within 1–3 business days. After processing, delivery typically takes 6 to 12 business days, depending on your location.

2. Do you provide tracking numbers?

Yes! Once your order has been shipped, you’ll receive a tracking number via email so you can follow your package every step of the way.

3. How can I track my order?

You can track your order using the link in your confirmation email or by entering your tracking number on the tracking page.

4. What if I entered the wrong shipping address?

Please contact us as soon as possible at support@megorya.com if you need to correct your shipping address. We can’t guarantee changes after the order is processed.

5. What countries do you ship to?

We currently offer shipping worldwide. If you don’t see your country at checkout, please reach out to us.

6. Do you offer expedited shipping?

At this time, we offer standard shipping only (6 to 12 business days). We’re working on expanding our options in the future.

7. What should I do if my package is delayed or lost?

If your order hasn't arrived after 12 business days, please contact us. We’ll investigate the issue and help resolve it promptly.

8. Can I cancel or change my order after placing it?

Orders can only be changed or canceled within 12 hours of placing them. Please contact us immediately if you need to make any changes.

9. What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment methods displayed at checkout.

10. How do I contact customer support?

You can reach us anytime via our Contact Us page or email us directly at  support@megorya.com .